Forth Valley Migrant Support Network
 
Forth Valley Migrant Support Network provides face to face information and advice services to people whose first language is not English. We help our clients to get to know their local community, understand their entitlements, know their rights and responsibilities and enable them to play an active role in all aspects of the society. Over the years we have demonstrated that we are easily accessible, effectively managed, and employ staff and volunteers with the skills and knowledge to meet the needs of our service users.
 

Our services are:

Free of charge and open to all  * Confidential and impartial * Focused on your needs and opinion
 
We're here to help!
 
 
How we can help you? From assisting you with filling out a housing application form or arranging a medical appointment to dealing with inaccurate electricity billing. We are equipped with the knowledge and ability to deliver a broad range of services to meet your changing needs. Our drop-in centre in Grangemouth is a welcoming space for migrants and the local community, where we you can have a cuppa, meet new people and get free access to telephone, computer and Internet.

We offer the following free of charge services:
 
  • Information and advice on your rights and entitlements
  • Advocacy and language support
  • Free access to Internet and telephone
  • Assistance with filling out paper or online applications and form
  • Help with writing official letters
  • HMRC and DWP inquiries
  • Accessing various online and other local services
  • Applying for settled and pre-settled status for EU citizens
  • Applying for British citizenship and visas
  • Benefit check to make sure you are claiming your full entitlement
  • Applying for Universal Credit, Pension Credit, Carer’s Allowance, Sure Start Maternity Grant, Personal Independent Payment, Employment and Support Allowance, Child Benefit, etc.
  • Tax Credits - assisting with telephone enquiries and report change of personal circumstances for Tax Credits, annual review forms filling 
  • Applying for social housing
  • Assistance with housing issues: repairs, noisy neighbours, etc.
  • Banking – help with opening a bank account, setting online account and other money related issues
  • Assistance with health and social care matters - register as an NHS patient for newly arrived migrants, arranging a medical appointments, claiming for help with health costs  of NHS dental treatment
  • Employment support – help with job applications, CV and cover letters, unfair dismissal, ACAS appeal, unpaid holidays, etc.
  • Self- employment - register as a self-employed and filling Annual self-assessment tax return
  • Dealing with energy and telephone companies – setting online account, switching supplier, difficulties with paying your bills, estimated readings, providing actual readings, inaccurate billing and taking payments at the wrong time, etc.
  • DVLA forms – exchanging/renewal driving licences, tahograph cards, paying Road Tax
  • Vehicle insurance – online purchase, renewal, make a car insurance claim
  • Applying for a Blue badge certificate
Weekly activities:
  • Learn Together women’s group – weekly sessions build around advice seminars on various topics, conversational English classes, confidence building workshops, computer tuition and hands on activities
  • Job Club with tailored employment advice and support primarily focusing on moving towards and into work
  • Confidence building workshops
  • Digital Inclusion – computer classes and one to one tuition sessions
  • Volunteering opportunities
 
We help our service users to:
  • Gain confidence in using conversational English, by having someone to chat with who will give you positive support and encouragement
  • Feel supported in accessing services, education and employment. You get help with things like paperwork and understanding British work culture
  • Gain an in-depth understanding of British culture, and the local community, through participating in our project activities
  • Have a voice. We will advocate for you if and when needed
 

Forth Valley Migrant Support Network is a person- centred organisation

We listen to your needs, so we can support you in the most effective way
We inform you about other services that are available in your area
We connect you with your community so we can work together
                                                                 We are the organisation that cares
You have questions  You need answers  Call us! We can help you!  
 
            All services and training provided by Forth Valley Migrant Support Network are free of charge                                                                                                                                                              

 
Address:
 
Office 12
Newhouse Business Park
Newhouse Road
Grangemouth
FK3 8LL
 
Telephone:
Office:  01324 489990       
Mobile: 0751 2025100
 
Email:
info@fvmigrantsupport.com
 
Opening Hours for clients:
 
Tuesday        9am - 1pm
Wednesday    9am - 1pm
Thursday       9am - 1pm
 
Or by appointment
Job Club:
Friday 10am - 12pm
 
Computer Classes:
Friday 1pm - 3pm
Learn Together women's group meeting
 
every Thursday
10am -11:15am